Frequently Asked Questions

I'm sure that like our many customers you'll love your FOXPOP. Here is a bunch of frequently asked questions that we often reply to:

1.) Does the FOXPOP stay in the trolley while shopping?

After popping the shopping trolley free you can remove the FOXPOP tool by gently swivelling the tool out of the coin slot and put it safely back away - don't leave the FOXPOP in the trolley while shopping.

2.) Does FOXPOP work in all shopping trolleys?

FOXPOP works in all trolleys that accept $1 coins directly into a coin slot. This includes all Coles and Woolies trolleys tested and most Aldi trolleys. There are some Aldi trolleys out there that have a coin tray which the FOXPOP can't be used on. Also plenty of other trolleys out there like BigW and Costco that FOXPOP works on too.

3.) How long does postage take?

We typically post out the same day of receiving by regular post which is about 3 days from day of postage.

4.) What are FOXPOPs made out of?

FOXPOPs are made from 2mm thick stainless steel for a robust trolley tool that matches in well with the other keys on your keyring.

5.) Where are you based?

We run our business from Maribyrnong, VIC

6.) Do you charge GST?

Yes all prices on our website include GST.

7.) Why did you start making FOXPOPs?

We started making FOXPOP's as a promotional tool for our stainless steel business www.yeticivil.com.au. Our aim was to make a high quality device that would have a permanent place on our clients keyrings. After many prototypes we settled on the design for the FOXPOP. We were initially giving the tools away to our good clients and regularly received positive feedback, after 6 months we decided to launch the FOXPOP website. Originally we planned to tour the markets but Covid-19 got the better of us and we are sticking to online sales for the time being.

We have created FOXPOPs to solve one of our frustrations encountered during trips to the the supermarket. A lot of us go shopping every week and although this is a small stress reliever, the common feedback that we receive is how much people love that they are always prepared to pop a trolley. Struggling to think of a present to buy for someone special? FOXPOPs make a great gift idea too!